Frequently Asked Questions

About this Service
Why am I being asked to log in?
Through an arrangement with participating television providers, we're making many full episodes of your favorite truTV shows available digitally the day after they air on television. We're also making more full episodes available than ever before. This service is only for subscribers of these providers, so we need you to verify your subscription by logging in with the username and password provided by your television provider.
What do I get for logging in?
By logging in, you'll unlock next-day availability of truTV shows in high-quality video. You'll also get extended access to episodes, beyond what an unregistered user would be able to access.
When are new shows available?
Most truTV shows will be available to registered users the morning after they air on television.
How much does this exclusive access cost?
This service is free as part of your television subscription and is available through participating television providers.
Where can I use this service?
You can access this service at home or from any computer that has a high-speed Internet connection.
Can I purchase these shows on a pay-per-view basis?
These shows are not available on a pay-per-view basis. However, as a subscriber of a participating television provider, you'll have access to many full episodes whenever you log on to your computer.
How is this service different from truTV On Demand?
While our On Demand offerings complement your viewing experience on your TV, this service is an exciting new way to experience our shows right on your computer through your high-speed Internet connection.
How do I contact customer care?
If you require assistance, contact your television provider directly. If you're experiencing technical difficulties, refer to the Technical Questions section of the FAQ (below). If you're experiencing login difficulties, refer to the Login & Account Settings section (below).
Login & Account Settings
I currently receive truTV. Am I already registered for this service?
This service is only available through participating television providers. To access it, you will need a subscription from a participating television provider and a high-speed Internet connection. Please contact your television provider to find out if they are participating in this offering.
Do I need to use a credit card to sign up for this service?
No, it is offered free as part of your subscription to participating television providers.
No credit card is required.
I forgot my username and/or password. What do I do?
If you forgot any of your login information, please contact your television provider.
How do I cancel my account?
This service is free, as long as you're a subscriber of a participating television provider. You may stop using the service at any time at your discretion.
Features
How do I find shows to watch on this service?
Click on any show on the bottom left to dive deeper into the available content. Clicking on the show title will give you access to many full episodes of your favorite truTV shows.
There are some truTV shows that I like but can't find on this service. Where are they?
Some shows that have aired on our networks are not currently available on this service. However, we frequently update our programming so the show you're looking for may be available at some point in the future.
Technical Questions
What are the computer system requirements for this service?
Watching full episodes on this site requires the following minimum system requirements:
1. An Adobe Flash Player with version 10.1 or higher.
2. An Internet connection of 3.0Mbps or greater (for HD content).
3. For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
4. For a Macintosh: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM. To check if you have the most recent version of Adobe Flash Player, go to www.adobe.com.
Do I need a specific web browser (e.g. Internet Explorer, Netscape, Mozilla, etc.)?
You can access this service using the following browsers:
For Windows: Internet Explorer 7 or greater or Mozilla Firefox 3 or greater.
For a Macintosh: Safari 3 or greater or Mozilla Firefox 3 or greater.
Do I need to disable my antivirus software and any firewalls to use this service?
No, you don't need to disable your antivirus software. If you've installed a firewall at home, simply accept the request from your firewall asking if it's OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department.
How long does it take to take to access a typical show?
Once you select a show, you can start watching in moments. The exact time depends on the speed of your broadband connection, and whether you have the correct technology on your computer.
I have a Mac, Can I use this service?
Yes. It is available on both a Mac and a PC.
Do I need to be connected to the Internet?
Yes, to watch shows on this site, you need to be connected to the Internet using a high-speed Internet service.
I'm having trouble getting shows to play on my computer. Why is this happening?
If you're having trouble playing shows on your computer, check to see if you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.
When I try to watch a show, the video keeps skipping. Why is this happening?
If the video is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading, browsing, etc. in the background can disrupt video playback. To get the most optimal experience, be sure to check that the web browser loading this site is the only application running. In addition, slower systems may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.
When I try to watch a show, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:
1. Check the volume control in the video player to verify that it's not on the lowest setting.
2. Make sure your computer's volume is not muted or too low.
3. See if you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player.
4. Check the audio/headphone cables on your computer and make sure they're connected.