An overly intoxicated birthday girl earns points with the staff for at least being a happy, silly, fun drunk. She fails the drunk test but passes the attitude evaluation.
Amanda thinks Jonna can't handle a cabana so she takes it from her. The ultimate goal is to keep the customer happy.
Security finds a note left on a hotel door from a one night stand and brings it to Sharon's attention. After a follow up phone call, the author shows her true colors.