Frequently Asked Questions
About Watch truTV
What is Watch truTV?
Watch truTV is a new service that allows you to watch full episodes of your favorite truTV shows anytime, anywhere! You receive FREE, unlimited access to full-length truTV episodes the day after they premiere. Miss a recent episode of Operation Repo or Hardcore Pawn? Watch the entire thing on your computer, tablet or phone.
Why am I being asked to log in?
We must verify that you currently have a TV subscription and are entitled to access truTV full episodes. Your cable, telco (telephone company) or satellite provider has access to your subscriber information which includes which networks you pay for. And it's fast - the login process is over quicker than the Bear Swamp Recovery boys in front of a plate of cheeseburgers.
How often do I need to log in?
You won't have to log in every time you come back. Once activated, your session can last up to 30 days but it varies by provider.
Provider not listed?
If you are paying for TV and your provider is not listed it means that they are not yet providing access to full episodes online, but don't give up and check back soon. We're constantly adding new television providers and hopefully yours will join us soon. Contact your provider for more information.
When are truTV full episodes available?
Most truTV shows will be available to users who log in the morning after they air on television. That means you will be able to watch last night's episodes with your morning bowl of cereal.
How do I find my favorite shows on Watch truTV?
Click on the TV SHOWS tab at the top of the page to dive deeper into the available content; you will have instant access to many full episodes of the shows you love most.
This service doesn't seem to have full episodes for every truTV show... where are they?
Sadly, some TV shows that have aired on our network are not currently available on Watch truTV. However, we frequently update our programming, so the show you're looking for may be available at some point in the future.
Sounds good so far... how much more is this going to cost?
What? This ain't a pawnshop! We're not selling gold jewelry here. This service is FREE with your cable, telco or satellite subscription and is available through participating providers.
FREE, huh? So what's the catch?
There is no catch. We just want to reward people who are already paying to watch truTV on television via a cable, telco or satellite subscription. Those who don't pay for a TV subscription will still be able to access the rest of our outrageous content on truTV.com, like thousands of great video clips and sections like Dumb as a Blog and Conspriatorium.
How is this service different from truTV On Demand?
Watch truTV is an online service and can be accessed on your computer, tablet or phone, whereas truTV On Demand can only be viewed on your television.
I'm still confused. How do I contact customer service?
If you require assistance, please contact your television provider directly. If you're experiencing technical or login difficulties, refer to the corresponding technical FAQ section (below).
Technical Questions
What computer system requirements do I need to access Watch truTV?
Watching full episodes on this site requires the following minimum system requirements:
- An Adobe Flash Player with version 10.3 or higher. (To see if you have the most recent version of Adobe Flash Player, go to www.adobe.com.)
- An Internet connection of 3.0Mbps or greater (for HD content).
- For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
- For Macintosh: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM.
Do I need to be connected to the Internet?
Is Jesse Ventura a badass? Yes. To watch shows on this site, you need to be connected using a high-speed Internet service.
Do I need a specific web browser (e.g. Internet Explorer, Firefox, etc.)?
You can access Watch truTV using the following browsers:
For Windows: Internet Explorer 7 or higher OR Mozilla Firefox 3 or higher.
For Macintosh: Safari 3 or higher OR Mozilla Firefox 3 or higher.
Do I need to disable my antivirus software and any firewalls to use Watch truTV?
No, you don't need to disable your antivirus software. If you've installed a firewall at home, simply accept the request from your firewall asking if it's OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department.
I'm a Mac person... can I still use this service?
Is Ron Shirley nuttier than a squirrel's turd? Of course! Watch truTV is available on both a Mac and a PC.
I'm having trouble getting an episode to play on my computer. Advice?
If you're having trouble playing shows on your computer, check to see if you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.
When I try to watch a show, the video keeps skipping. Help!
We feel your pain! If the video is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading, browsing, etc. in the background can disrupt video playback. To get the most optimal experience, check that the web browser loading this site is the only application running. In addition, slower systems may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for Watch truTV.
When I try to watch an episode, the volume is too low. How do I fix this?
Yikes, Police POV isn't nearly as exciting in silence. If you are having trouble with the volume on a video, try the following steps:
- Check the volume control in the video player to verify that it's not on the lowest setting.
- Make sure your computer's volume is not muted or too low.
- See if you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player.
- Check the audio/headphone cables on your computer and make sure they're connected.
IP-Delivered Video & Closed Captioning: FAQs and Contact Information
I have questions about closed captions. How do I get help?
For specific inquiries regarding closed captioning on programming delivered via this website, please contact:
Kathleen Rodriguez, Corporate Legal Manager
Turner Broadcasting System, Inc.
1050 Techwood Drive, NW
Atlanta, GA 30318-5604
Tel: 404-827- 3111
Fax: 404-878-4640
IPClosedCaptioning@turner.com
For captioning inquiries regarding any programming delivered via television, or inquiries regarding video described programming, please contact your pay television service provider.
How do I enable closed captioning on this site?
To use closed captions on this site, simply mouse over the video while it is playing. You will see a button labeled "CC." Click the "CC" button to display the closed captions menu. To turn ON closed captions, select a closed caption language track from the displayed menu. To turn OFF closed captions, select the CC OFF option in the displayed menu.
Why aren't there captions in a program I accessed through this site?
Turner Broadcasting System, Inc. is actively working to expand closed captioning of its online video programming, including full compliance with all relevant FCC implementation timelines. More information about the FCC's online closed captioning requirements and timelines can be found here. Please note that certain software and equipment may not support closed captions at this time. Turner continues to work with its technology and distribution partners to enable this support wherever possible.
