In December, 2010, 14-year-old Naples, Fla., boy Alex Crain called 911. He told the operator that both his parents had been shot and pleaded for police to “please hurry.” When asked who shot his parents, Alex cried, “I did.”

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More details have emerged in the case of missing Michigan mom Jessica Heeringa, who is believed to have been abducted from her job at a North Shores Exxon station on Friday April 26, 2013, possibly by someone she knew.

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Hear the 911 call made by 19-year-old Michael Anderson after he killed and mutilated his roommate, an older gay man who took him in. According to reports, Anderson killed his victim due to the influence of Mucinex DM and homophobia.

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A list of the most recent victims of a weird new prank phenom: celebrity swatting, in which 911 calls are made to get police to send a SWAT team a celeb’s home. Earlier this month LA police declared a blackout on reporting such calls, which we though meant the end of swatting. We were wrong.

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This is the call placed by frantic mom Patsy Ramsey on December 26, 1996, when she discovered her six-year-old daughter JonBenét missing. A ransom note, warning Patsy not to contact police, was found in the kitchen. Hours after the call, JonBenét was discovered dead in the basement. The case remains unsolved.

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The 911 call related to the death of adopted Russian-born boy Maxim Kuzmin was released by police after a grand jury determined on March 18 that there was insufficient evidence to charge his his parents. Russian authorities are skeptical of the decision and are currently reviewing the autopsy reports.

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The 911 calls made by Ric Flair on March 29, 2013, asking for help for his son Reid Flair, also a wrestler, who was unresponsive. Father and son wrestlers were to tour of the U.S. together.

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911 operators have one of the most important jobs in law enforcement: Sorting through the many frivolous calls they receive, calmly talking people through real-life emergencies and getting them help. This year will see Halle Berry play a heroic 911 operator in “The Call.” As heroic as 911 operators may seem at times, they are after all just people. People who can make mistakes — mistakes that can kill.

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It seems that 17-year-old Jake Evans never intended to hide the October murders of his mother Jami, 47, and sister Mallory, 15. Immediately after the killings, Jake called 911 (heard below) and told the operator, “I just killed my mother and sister” and “I shot them with a .22 revolver.” A confession Jake wrote following his arrest offers insight into the young man’s thought process before and after the slayings.

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